Dealing with Challenging Patient Behaviour
09:30 - 12:30
TBC
12
Dealing with Challenging Patient Behaviour is a practical training workshop designed for GP practices, primary care networks and healthcare organisations. This engaging course combines real-world examples, interactive discussion and practical techniques that delegates can apply immediately in their role. Participants gain knowledge, confidence and skills that support better patient experiences, improved compliance and greater operational effectiveness.
Learning Outcomes
- Conflict resolution
- De-escalation
- Positive communication
- Stress reduction
Who Should Attend
GP receptionists, administrators, care navigators, practice support staff and primary care professionals.
Provider
Lighthouse Education
Find Us
£68.00
Availability: 12 in stock
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